DISTANCE SALES AGREEMENT
PLEASE NOTE:
In accordance with the relevant legislation, please print and read this agreement in 12-point bold font.
In addition, every buyer who makes a purchase from our website is deemed to have read and accepted all provisions of the following sales agreement prepared by us, without the need for any further notice.
SELLER:
Company Name: TEKNOHOME DIŞ VE İÇ TİCARET PAZARLAMA LİMİTED ŞİRKETİ
Address: KAYSERİ OSB MAH. 17. Cad. No:2/1 MELİKGAZİ / KAYSERİ
Phone: +90 352 321 36 36
E-mail: [email protected]
BUYER:
The customer (the Buyer is the person who makes a purchase from the Seller’s website meyoraliving.com.tr. The address and contact details provided by the Buyer in the billing and contact information are taken as basis).
By accepting this Agreement, the Buyer acknowledges that, upon confirming the order subject to this contract, they undertake the obligation to pay the order price and any additional charges such as shipping fees or taxes and have been informed about this obligation in advance.
ARTICLE 2 – SUBJECT OF THE AGREEMENT
The subject of this Agreement is to determine the rights and obligations of the Parties pursuant to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the goods/services that the Buyer has ordered electronically from the Seller’s website meyoraliving.com.tr, which possess the qualifications and sales price specified in this Agreement.
The Buyer declares that they have read and understood all preliminary information regarding the goods/services subject to sale—such as their essential characteristics, sales price, payment and delivery conditions, and the right of withdrawal—and that they have confirmed these details electronically before placing the order.
The Buyer further acknowledges that the right of withdrawal does not apply to products whose packaging, seal, or hygiene protection has been opened after delivery, due to health and hygiene reasons.
Prices listed and announced on the website are the sales prices. The announced prices are valid until they are updated or changed. For time-limited offers, the price is valid until the specified end date.
The Buyer declares and undertakes that all data entered into the system (during registration or purchase) belong to them or are used with proper authorization, and that they will not use or share any data belonging to others without permission. Otherwise, all responsibility lies solely with the Buyer.
The Preliminary Information Form and invoice presented on the payment page of meyoraliving.com.tr are integral parts of this Agreement.
Once an order is placed, the Buyer is deemed to have accepted all the terms and conditions of this Agreement.
ARTICLE 3 – DATE OF AGREEMENT, DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE, AND METHOD OF DELIVERY
This Agreement is executed on the date the Buyer places the order.
The goods/services will be delivered to the address specified by the Buyer.
Packages that appear to be damaged during shipment must be opened and checked in the presence of the courier company representative.
If any damage is detected, a report must be issued by the courier company and the product should not be accepted.
If no report is made and the package is accepted, the Buyer will be deemed to have acknowledged that the courier company has fulfilled its obligations properly.
ARTICLE 4 – GENERAL PROVISIONS
4.1. The Buyer confirms that they have read and understood all preliminary information about the goods displayed on the website, including their essential characteristics, price, payment terms, and delivery conditions, and have given the necessary confirmation electronically.
4.2. The Product will be delivered, properly packaged and intact, together with its invoice, to the address specified by the Buyer on the website, within 30 days at the latest.
4.3. If the Product is to be delivered to a person/institution other than the Buyer, the Seller cannot be held responsible if that person/institution refuses delivery.
4.4. The Buyer must inspect the Product upon receipt and, if any shipping-related damage is detected, must not accept the Product and must request an official report from the courier representative. Otherwise, the Seller will not be held responsible.
4.5. The electronic confirmation of this Agreement by the Buyer during online shopping is sufficient and binding.
4.6. Unless otherwise agreed in writing by the Seller, the Buyer must fully pay the Product price before delivery. If the payment is not made, the Seller may unilaterally terminate the Agreement and refuse to deliver the Product.
4.7. If, after delivery, the bank or financial institution fails to transfer the payment to the Seller (for example, due to a chargeback or cancellation), the Product must be returned to the Seller within 3 days at the Buyer’s expense.
The Seller’s right to pursue collection and all other legal rights remain reserved.
For clarity, any installment or deferred payment options offered by banks or financial institutions (such as credit cards or installment cards) are credit facilities provided by those institutions, not by the Seller. Therefore, such sales are considered cash sales between the Seller and the Buyer.
In the event of Buyer’s default, a monthly default interest rate of 5% will apply.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The Buyer may return the product within 14 days of receipt, without opening or damaging the Seller’s original packaging, upon prior approval from customer service.
Once the returned product reaches our return center, it will be inspected. If the product is confirmed to be unopened, the refund will be processed to the Buyer’s bank account.
Packages suspected of being damaged during delivery must be opened and inspected before signing the delivery receipt. If any damage is detected, a report must be filed with the courier, and the product should not be accepted.
If no report is made, the Buyer is deemed to have accepted that the courier fulfilled its duties properly.
Products showing any signs of damage, breakage, tampering, tearing, or use, or products not returned in their original condition as delivered, will not be accepted for return and no refund will be issued.
Return requests will be processed within seven (7) business days after the returned product reaches our warehouse.
For credit card payments, refunds will be made within five (5) business days after approval. Depending on your bank, the refund may not appear in the same billing cycle. In such cases, please contact your bank’s credit card service.
ARTICLE 6 – PROTECTION OF PERSONAL DATA AND PRIVACY
The Buyer’s personal information and payment details provided under this Agreement will not be shared with any third party, except for the contracted shipping company, unless legally required.
If the Seller is obliged to disclose such information due to administrative or legal requirements, the Buyer cannot hold the Seller liable.
The Seller declares that it will process the Buyer’s personal data only for the purpose of fulfilling and executing this Agreement, in accordance with Law No. 6698 on the Protection of Personal Data (KVKK), and that it has taken appropriate technical and administrative measures to prevent unlawful access, processing, or disclosure of such data.
The Seller also undertakes to delete, destroy, or anonymize the data once the purpose of processing no longer exists, in compliance with applicable legal retention periods.
By approving this Agreement, the Buyer acknowledges that they have been duly informed about the processing of personal data in accordance with the Information Notice and Law No. 6698.
ARTICLE 7 – EVIDENCE AGREEMENT, JURISDICTION, AND ENFORCEMENT
In the resolution of any dispute arising from or in connection with this Agreement, the Seller’s records (including digital, magnetic, or audio records) shall constitute conclusive evidence.
For disputes up to the monetary limit announced by the Ministry of Science, Industry, and Technology, Consumer Arbitration Committees are competent; for higher amounts, Istanbul (Anatolian/European) Consumer Courts and Enforcement Offices shall have jurisdiction.
The Buyer declares that they have read and understood all terms and conditions stated in this Agreement and in the accompanying Order Form, and that they accept all sales conditions and preliminary information.
By completing payment for the order placed through the website, the Buyer is deemed to have accepted all provisions of this Agreement.
The Seller is obliged to implement the necessary software arrangements on the website to ensure that the Buyer has read and accepted this Agreement before finalizing the order.